ECLIPSE THREADX
FILEX, GUIX, NETX, & USBX
Professional Support

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We are committed to helping you!

Eclipse ThreadX logoProfessional, ticketed support for Eclipse ThreadX and related middleware (formerly known as Microsoft Azure RTOS and Express Logic THREADX) is available today. Leverage our decades of RTOS domain expertise (including creating THREADX and middleware) to enhance your professional development efforts—no entity is more experienced and dedicated than us!

ThreadX Professional Support

OUR DEDICATED ECLIPSE THREADX SUPPORT

Our team is dedicated to supporting any issues that you have regarding Eclipse ThreadX, FileX, GUIX, NetX Duo, & USBX and associated middleware. The specific response and resolution times of our standard Service Level Agreement (SLA) are defined in the following table:

THREADX SUPPORT icon

Severity

  • Critical
  • Serious
  • Moderate
  • Cosmetic

Response Times

  • Less than 1 working day
  • Less than 1 working day
  • Less than 2 working days
  • Less than 2 working days

Resolution Times

  • 1 to 15 working days
  • 1 to 30 working days
  • 1 to 90 working days
  • Discretionary

In addition to issues your developers may encounter, we also proactively alert you when issues are detected in the community, including any new Common Vulnerabilities and Exposures (CVEs). In cases where a resolution is not yet available, we provide you guidance to help gauge your exposure as well as any known workarounds. All of this alleviates the burden on your team to monitor and analyze everything yourself.

ECLIPSE THREADX SUPPORT to fit your needs

We offer both individual and enterprise support packages, allowing us to help small projects as well as entire companies that have adopted Eclipse ThreadX, FileX, GUIX, NetX Duo, and USBX.

Developer Support Package (DSP)

Developer Support Packages are reasonably priced and include the following:

  • Three or more developer contacts
  • One project
  • Response & Resolution per SLA
  • Fully ticketed case management
  • Full access to knowledge base, repository navigation guide, user guides, training materials
  • Private support portal for file sharing, etc.
  • Unlimited e-mail support queries, including “how to use” questions
  • Notification of safety or security vulnerabilities
  • Notification of new releases and updates

Engineering services available separately.

Get Developer Support Today!
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Enterprise Support Package

Our enterprise support package is designed to address the needs of entire organizations that have adopted Eclipse ThreadX, FileX, GUIX, NetX Duo and USBX, and includes the following:

  • Unlimited developer contacts
  • Unlimited projects
  • Response & Resolution per SLA
  • Fully ticketed case management
  • Full access to knowledge base, repository navigation guide, user guides, training materials
  • Private support portal for file sharing, etc.
  • Unlimited e-mail support queries, including “how to use” questions
  • Notification of safety or security vulnerabilities
  • Notification of new releases and updates

Please contact us today for pricing information.

Get Enterprise Support Today!

Extended Long-Term Support (ELS)

In addition to our comprehensive support packages, we provide Extended Long-Term Support (ELS) for specific versions of THREADX and associated middleware. This service is designed to align seamlessly with the unique lifecycle of your devices, offering support for up to 10 years. By leveraging our ELS, you ensure continued stability, security, and compatibility for your THREADX-based systems, safeguarding your investment and providing peace of mind throughout your device's extended lifecycle.

Please contact us for ELS pricing information.

Get Long-Term Support Today!
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Engineering Services

Explore our specialized engineering services tailored to THREADX, FILEX, GUIX, NETX, & USBX designs. For more information, please check out our Engineering Services page

For the latest advanced POSIX pthread RTOS technology, please visit PX5RTOS.com

Visit PX5 RTOS!

This site may contain content from Microsoft Corporation under an MIT license. Here is the necessary MIT license information:   Copyright ©  Microsoft Corporation
This program and the accompanying materials are made available under the terms of the MIT License which is available at https://opensource.org/licenses/MIT.   SPDX-License-Identifier: MIT

ThreadX, GUIX, FileX, NetX Duo, and USBX are registered trademarks of the Eclipse Foundation.

RTOSX, RTOSX KERNEL, RTOSX FILE, RTOSX NET, and RTOSX USB are trademarks of PX5.

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