THREADX
FILEX, GUIX, NETX, & USBX Professional Support
We are committed to helping you!
Professional, ticketed support for THREADX and related middleware (formerly known as Microsoft Azure RTOS and Express Logic THREADX) is available today. Leverage our decades of RTOS domain expertise (including creating THREADX and associated middleware) enhance your professional development efforts - no entity is more experienced and dedicated than us!
Our dedicated support
Our team is dedicated to supporting any issues that you have regarding THREADX, FILEX, GUIX, NETX, & USBX and associated middleware. The specific response and resolution times of our standard Service Level Agreement (SLA) are defined in the following table:
Severity
Critical
Serious
Moderate
Cosmetic
Response Times
Less than 1 working day
Less than 1 working day
Less than 2 working days
Less than 2 working days
Resolution Times
1 to 15 working days
1 to 30 working days
1 to 90 working days
Discretionary
In addition to issues your developers may encounter, we also proactively alert you when issues are detected in the community, including any new Common Vulnerabilities and Exposures (CVEs). In cases where a resolution is not yet available, we provide you guidance to help gauge your exposure as well as any known workarounds. All of this alleviates the burden on your team to monitor and analyze everything yourself.
Support Packages to fit your needs
We offer both individual and enterprise support packages, allowing us to help small projects as well as entire companies that have adopted THREADX, FILEX, GUIX, NETX, & USBX.
Developer Support Package (DSP)
Developer Support Packages are reasonably priced and include the following:
Three or more developer contacts
One project
Response & Resolution per SLA
Fully ticketed case management
Full access to knowledge base, repository navigation guide, user guides, training materials
Private support portal for file sharing, etc.
Unlimited e-mail support queries, including “how to use” questions
Notification of safety or security vulnerabilities
Our enterprise support package is designed to address the needs of entire organizations that have adopted THREADX, FILEX, GUIX, NETX, & USBX and includes the following:
Unlimited developer contacts
Unlimited projects
Response & Resolution per SLA
Fully ticketed case management
Full access to knowledge base, repository navigation guide, user guides, training materials
Private support portal for file sharing, etc.
Unlimited e-mail support queries, including “how to use” questions
Notification of safety or security vulnerabilities
In addition to our comprehensive support packages, we provide Extended Long-Term Support (ELS) for specific versions of THREADX and associated middleware. This service is designed to align seamlessly with the unique lifecycle of your devices, offering support for up to 10 years. By leveraging our ELS, you ensure continued stability, security, and compatibility for your THREADX-based systems, safeguarding your investment and providing peace of mind throughout your device's extended lifecycle.
